Refund & Return Policy

Homevala's Commitment to Your Satisfaction

At Homevala, we’re dedicated to bringing comfort and confidence back into your daily routine with products designed to improve your home and well-being. We stand by the quality of what we offer and encourage you to give your purchase at least 14 days of regular use before deciding if it’s right for you. If after 14 days—and within our 60-Day Money Back Guarantee—you’re not fully satisfied, reach out to us at support@homevala.com and we’ll be happy to help. 

Cancellation Policy

We understand that plans change. If you need to cancel or adjust your order, please contact us within 24 hours of placing it. Once your order moves into processing, we may no longer be able to make changes. If your order is canceled within this timeframe, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We believe in our products, which is why we encourage you to try them consistently for at least 14 days. If you’re still not satisfied, you may return your items anytime within 60 days of delivery for a refund under our guarantee. Please note that any shipping fees (if applicable) are non-refundable. To start a return, simply email support@homevala.com

Damaged Items

We take extra care in packaging, but if your item arrives defective or physically broken, we’ll make it right. Please notify us within 72 hours of delivery and include a clear photo of the damage by emailing support@homevala.com 

Shipping and Delivery

We do our best to ensure smooth and timely delivery, but once your order is in transit, delays may occur due to couriers, customs, or other factors outside our control. Homevala is not responsible for lost, stolen, or delayed packages. For delivery issues, please contact the courier directly first, and then reach out to us if you still need help.

Incorrect Shipping Address

Please double-check your shipping information before completing your order. If an incorrect address is provided and we are not notified within 24 hours, we unfortunately cannot offer a refund or resend.

Policy Updates

We may update this Refund & Return Policy at any time. By purchasing and continuing to use Homevala products, you agree to the terms of the most current version of this policy.